How to contact Terres de France
Adult(s) - Child(s)
Adults
Childs*
* from 0 to 17 years inclusive
Would you like to contact us for information about an upcoming stay, a particular residence or the services offered by an aparthotel? Would you like to let us know your dates of stay so that we can find you the best holiday deal? Would you like to make a group or seminar booking request? Or would you like to share your comments and any issues you encountered during a previous stay?
To simplify the process, Terres de France provides a single form. Please select your subject so that we can respond to your enquiry correctly.
Call us
Need to contact us by telephone? Terres de France provides a free telephone booking centre. Our travel advisers will answer your questions and provide you with the information you need. You can also make your booking by telephone with our advisers.
The Terres de France aparthotels & nature residences booking centre is open Monday to Friday from 9am to 12.30pm and from 2pm to 6pm. Outside these hours, you can leave us a message.
For individual bookings :
- +33 5 55 84 34 48
- reservation@terresdefrance.com
For groups, seminars & works councils :
- +33 2 47 42 39 50
- groupes@terresdefrance.com
Book on line
Terres de France synchronises all of its residences’ availability in real time. This means you can book your stay in one of our holiday residences or aparthotels in France at any time of the day or evening.
Online booking is available on PC, MAC, mobile and tablet devices.
Write us
If you prefer to write to us by mail, no problem, you can write to us at Terres de France – 42 rue du docteur Calmette, 37540 Saint Cyr sur Loire. Don’t forget to specify the residence or aparthotel for which you wish to send us your comments or request for information.
At Terres de France, we attach great importance to feedback and the satisfaction of our customers, partners, and visitors. Your opinions, suggestions, and comments enable us to continuously improve the quality of our services and the experience offered in our residences.
Feedback can be sent via the contact form above or directly to: contact@terresdefrance.com.
Customer complaints are handled by our dedicated department, which can be reached at: reclamation@terresdefrance.com.
Each request is carefully reviewed and receives a personalized response within an average of 48 to 72 business hours.
We guarantee complete transparency in the processing of feedback and are committed to publishing objective and respectful responses on external review platforms.
This commitment is part of the Terres de France group’s CSR approach and our desire to offer a more human, responsible, and attentive form of tourism.
